Terms and Conditions
Security and liability
As any other leisure and sport activity, cycling and walking involves risks that can cause personal injury and damage to property. Everyone should be aware of the conditions herein and accept the terms and conditions as well as guarantee that they are physically fit to take part in these activities.
The risks can be minimized with the compliance of the security norms and respect for the program rules.
The use of helmet is compulsory and the traffic rules should be respected taking into account the special rules for bicycles.
Reservations and payments
The reservations are made through our website and include a down-payment of 250€ per person. The final payment should be made 30 days prior to the beginning of the Tour. The bank transfer costs are at customer’s expense. The registration is done by completing and subminting the regestration found on our website.
Cancellation Policy
Cancellation costs according to the following scale:
45 to 30 days before the beginning of the tour, 200 € per person.
30 to 15 days before the beginning of the tour, 50%.
For cancellations made less than 15 days before the Tour date there will be no refunds.
Logistics
FreeFlow provides the transportation of the luggage between the client’s accommodation or between stages.
The customer must have the luggage ready before starting the day route so that FreeFlow organizes the necessary transportation to the next accommodation (as described in the Tour Info).
FreeFlow recommends to never put in the luggage to be transported, values such as money, credit cards, personal documents (identity card, airline tickets, etc.). Or any other document that its loss can lead to complications in the normal course of the journey.
FreeFlow is not responsible for the failure by the client of this recommendation. The client must inform the organization if he/she has some fragile item and pack it properly. Luggage per person is limited to 20kg, 80Lt volume, and 2 pieces.
All luggage, equipment, and personal belongings will be on the customer’s responsibility. FreeFlow assumes no liability for any loss, damage, or accident to any luggage or equipment, regardless of how this occurs.
Insurances
The touristic animation activities and the events organized by FreeFlow Lda. are in conformity with the legal standards in force and are covered by the following insurances:
Liability insurance
Liability insurance – Fidelidade Seguros Policy Nr. RC65612198
Capital of the policy - 61.000 €
Personal accident
Personal accident insurance – Fidelidade Seguros Policy Nr. AG65413034
Death/Permanent disability - 24.500 €
Expenses of treatment/repatriation - 4.200 €
Funeral expenses - 3.000 €
Medical Assistance in Portugal
It does not include travel insurance.
Programs
Since the programs are conditioned by the tourist offer of the season and also the climate conditions, FreeFlow reserves the right to make any appropriate changes to the routes or programs whenever necessary.
Documenrts and equipment:
After the final payment clients received a invoice, a voucher, PDF booklet and GPX tracks to navigate with RideWithGps App. On the initial briefing we will provide:
Walking programs: Book about rota vicentina - Map - GPS device if necessary
Cycling programs: Bicycle - tool kit - pump - inner tubes - panniers - helmets - GPS device if necessary
It is the customer’s responsibility for the safekeeping of all equipment accepting responsibility for the good care and security of the bicycle, Gps device, and all accessories during the trip. It is the customer’s responsibility to lock bikes securely in all circumstances and never leave bikes or Gps device and given accessories unattended. All personal belongings stored in the bike bags will be on the customer’s responsibility.
It is the customer’s responsibility to compensate CN for the full cost of repairing damage or replacing of the Equipment, regardless of the cause of such loss or damage. Upon arrival at the hotels it is the customer’s responsibility to take the bicycle inside the hotel.
Applicable Law and Choice of Forum
This Agreement is governed by the laws of Portugal. You agree that any dispute concerning, relating, or referring to this Agreement, tour brochures, or any other materials that concern my tour, or the tour itself — whether such dispute arises in contract or in tort or otherwise — shall be litigated and determined, if at all, exclusively before a court of the Judicial District of Lisbon – Portugal.
Updating of Terms and Conditions
We reserve the right to update and/or alter these terms and conditions at any time, and it is your responsibility to be familiar with them. The latest Terms and Conditions can be found on the FreeFlow Website at https://www.freeflow-cycling.pt/en/
Services
The services provided are only those mentioned on the FreeFlow website.